How many years have you been in business?
Tech-Hero was started in 1987 under the name Swann Consulting Group in Minneapolis, MN. In 2002 the company was renamed and relocated to Sacramento, CA.
I have a faulty product, who should I contact?
Start with calling us. If the product is still under the manufacturer's warranty we will help you get it repaired or replaced. If the product is not under warranty we can let you know if it is repairable.
What are your business hours?
We operate from 9:00 am to 5:00 pm Pacific Time Monday-Friday. If you are in need of 24 hour and/or weekend support we can arrange that as well.
What is your billing policy?
Invoices are due and payable on the invoice date. Any corrections or adjustments must be addressed in writing (email is ok) within 10 business days of the invoice date.
A financing charge of $35 or 19% APR, whichever is greater, will be applied to all unpaid balances after 30 days beyond the invoice date.
What products do you offer?
We primarily recommend Dell equipment and Microsoft software, but we can help find the best fit for you. There are many great products out there and they all fit different needs.